## Overview

**Message forwarding** lets you select 1 to 30 messages from a conversation and send them to up to
5 other conversations at once — including conversations on **different channels** (WhatsApp,
Instagram, Messenger, email, API and so on). On **WhatsApp (device connection)** the recipient sees
the native **"Forwarded"** badge, exactly like the official app. Incoming messages that arrive
already forwarded also show the badge in the chat.

## Prerequisites

- Access to the source conversation and the target conversations.
- Forwardable messages: text, received email (becomes text), stickers and attachments (image,
  video, audio, document). Private notes, activities, deleted messages, failed messages, view-once
  messages and interactive messages (buttons/lists/polls) cannot be forwarded.

## Step by step

1. In the conversation, use **Forward** in the message quick actions. On a phone, tap **More message
   actions** beside the bubble; on a computer, you can also right-click.
2. Selection mode opens with that message checked and temporarily replaces the reply box — tap/click
   other messages to add them (up to 30). Press **Esc** or **Cancel** to leave.
3. Use **Forward** on the bottom bar, which remains fully visible and reachable on phones too.
4. Search the target conversations or pick from the **recent** ones; select up to 5 and confirm.
5. Copies are created immediately in each target, in chronological order, and follow each channel's
   normal delivery flow.

## Settings & options

- **Multi-target**: up to 5 conversations at once; a failing target never blocks the others.
- **Cross-channel**: content adapts to the target channel (a sticker may become an image; a voice
  note keeps the voice-note format on WhatsApp).
- **Contacts and locations**: on WhatsApp via device and WhatsApp Cloud, representable cards remain
  native messages and do not require an attached file. If a contact has no valid phone number or the
  target channel does not accept the card, the copy uses readable text with the available details.
- **"Forwarded" badge**: only **third-party** messages (and messages that were already forwarded)
  carry the badge — forwarding **your own** message produces a clean copy, just like WhatsApp. On
  WhatsApp via device the badge is native on the recipient's phone; on other channels it shows in
  the dashboard.
- **Channel visible**: every option in the target picker shows the inbox and the channel icon, so
  you know exactly where the message will go out.
- **Mentions preserved**: messages with @-mentions keep the readable name in the copy and, in
  WhatsApp groups via device, the mention arrives natively (highlighted) for the recipient.

## Use cases

- Pass a customer request on to the internal team conversation that owns it.
- Resend a receipt or document received on one channel to another conversation.
- Quickly distribute an announcement (text + media) to several customers.

## Tips, limits & best practices

- Limits: **30 messages** and **5 targets** per operation (WhatsApp parity).
- Large bursts flow through the WhatsApp anti-ban throttle as usual.
- Instagram and Messenger have a 24-hour window — forwarding outside the window may fail on
  delivery (the message shows an error in the target conversation).

- **Files uploaded by your team**: agent-uploaded images and videos can also be forwarded. A file scoped to its source conversation gets its own destination copy; the original is preserved.
- **Partial failures**: if one message cannot be copied, the others continue. The notice identifies the failed message by its position for each destination. If no copy of that message was created, forward only the indicated message again. If the notice says copies already exist, do not forward the whole message again: check the destination and send only missing content. If the file is unavailable, upload it again in the destination conversation.

## Troubleshooting

- **"Unauthorized" on a target**: you don't have access to that conversation's inbox.
- **Copy failed to send**: check the target channel connection and use **Retry** on the bubble.
- **Forward option disabled**: the message type is not forwardable (see Prerequisites).

## See also

- [Getting started](/hc/ajuda/articles/getting-started-overview-en)

- Pinned conversations and saved views (article "Custom filters and saved views").
- Attachments, voice, emoji and reactions.