## Overview

**Voice onboarding** is the Maestro Brain assistant that configures your account from a conversation.
You describe your business — speaking or typing — and Maestro proposes an initial structure (such as
departments and basic settings). You review everything and, once you confirm, the structure is
provisioned.

The flow always has three moments: **briefing** (you describe the business), **review** (you see the
proposal) and **apply** (you confirm and Maestro provisions). Nothing is created without your review.

## Prerequisites

- An account with **Maestro enabled** and the **Account Brain** available.
- **Administrator** permission to apply the provisioning.
- For voice dictation: an up-to-date browser with **microphone permission**. If voice isn't available,
  you can still complete the entire onboarding by **text**.

## Step by step

1. Open the **Account Brain** area and start the **assisted setup** (onboarding).
2. In the **briefing**, describe your business: what you do, how you serve customers, which
   areas/departments exist and what your goals are. You can **dictate by voice** or type.
3. Let the conversation flow: the assistant asks questions to understand the operation better.
4. Move to the **review**: Maestro shows the proposal (for example, suggested departments and initial
   settings).
5. Adjust what you want and click **Apply** to provision the structure in your account.
6. After applying, keep connecting channels, feeding knowledge and enabling modules.

## Settings & options

- **Voice input (dictation)**: speak instead of typing; handy to describe the business quickly.
- **Text input**: a full alternative if voice isn't available.
- **Review before apply**: the proposal is always presented for your confirmation.
- **Non-destructive provisioning**: Maestro **complements** what's missing without overwriting what
  already exists — hand-made agents and settings are preserved.

### Per-bot calls in the next update

The dictation used in this onboarding, voice-note replies (PTT), and answering a call have separate
settings. In the next update, the bot editor will have **Calls per bot** in its voice area, with a
call backend selection independent of voice-note replies:

- **Automatic**: keeps automatic selection when no call model is chosen.
- **OpenAI Realtime**: selects OpenAI's real-time speech backend.
- **Gemini Live (integration preview)**: selects Maestro's integration with Google Live; the label
  describes this integration, not the version of Google's model.
- **Maestro pipeline (STT → agent → TTS)**: uses the bot's configured transcription and agent, with
  speech synthesis configured in the same area.
- **Disabled**: turns off AI call answering for this bot and preserves its PTT settings.

The **call model** is separate from the speech-synthesis model. In Automatic, choosing a model with
a provider also selects that provider; leaving the field empty keeps the default. Older settings
are preserved, including the legacy backend and saved models without a prefix. In Automatic, OpenAI
Realtime and Gemini Live, a model outside the catalogue remains visible with a warning, without a
silent provider switch.

In the pipeline, TTS settings remain available even when PTT is off; editing the voice does not
enable voice-note replies. The **voice preview** button tests only TTS with the saved bot's keys:
it does not start a call or confirm OpenAI Realtime or Gemini Live. Use the existing key settings
for the bot and account. Call availability also depends on the channel and provider; confirm the
flow in an authorized test call before using it.

### Ready-made templates and niche generation

The Studio ships **ready-made templates** for vertical bots (e-commerce, clinic, real estate,
restaurant, education, legal, finance, beauty, automotive, logistics, travel, fitness, professional
services and healthcare) already in the **account's language**. If your segment isn't on the list,
describe the **niche** and Maestro **generates a tailored preset** in your language — persona,
instructions and tools — that you apply and adjust like any other template.

## Use cases

- Quickly set up a new account with a basic department structure.
- Standardize the opening of new operations with a few guided questions.
- Reuse the assistant to review and complete the structure of an account already in use.

## Tips, limits & best practices

- The clearer your business description, the better the suggestions.
- Speak in short, objective sentences when dictating; review the transcribed text before continuing.
- Always review before applying — you can adjust everything later.
- Onboarding is a **starting point**: dive deeper into each module in the categories of this Help Center.

## Troubleshooting

- **The assistant won't open**: confirm Maestro is enabled and that you have administrator permission.
- **Voice/dictation doesn't work**: check the microphone permission in your browser; use text input as
  an alternative.
- **Apply provisioned nothing**: review the proposal, check error messages in the assistant and try
  again. If the account already has agents/structure, Maestro only complements what's missing.

## See also

- [What is Maestro AI and the Account Brain](/hc/ajuda/articles/maestro-brain-overview-en)
- [Generative copilot: propose, confirm and execute](/hc/ajuda/articles/maestro-brain-copiloto-generativo-en)
- [Departments, risk analysis and insights](/hc/ajuda/articles/maestro-brain-departamentos-risco-insights-en)